Shipping policy

Nova Drape Hub understands that children's clothing is frequently purchased around birthdays, school schedules, vacations, holidays, sleepovers, family events, and seasonal wardrobe changes. Our Shipping Policy explains the current shipping charge structure and provides customers with a practical framework for planning deliveries.

1. Shipping Charges

Nova Drape Hub currently offers:

Orders of $10.00 or more:
Free shipping.

Orders below $10.00:
A $5.99 shipping charge applies.

The applicable charge will be reflected during the ordering process.

2. Order Processing

As a proposed standard operating timeframe, orders are generally expected to be prepared for shipment within approximately 1–3 business days after successful order confirmation.

Processing time is separate from carrier transit time.

Processing may take longer during:

Holidays;
Promotional events;
High-volume periods;
Inventory verification;
Technical interruptions;
Unexpected operational circumstances.

3. Estimated Delivery

As a general planning estimate, domestic shipments may require approximately 3–7 business days in transit after processing.

These timeframes are estimates and are not guaranteed delivery dates.

Customers should allow additional time when clothing is needed for a particular event, trip, birthday, school activity, holiday, or other deadline.

4. Tracking

Where tracking information is available, it may be provided through the contact information associated with the order.

Tracking events may not appear immediately after shipment because carrier systems can require time to receive and process the first scan.

5. Shipping Address

Customers are responsible for entering an accurate delivery address.

Before completing checkout, carefully verify:

Recipient name;
Street address;
Apartment or unit number;
City;
State;
ZIP code.

If an address correction is needed, contact [email protected] as soon as possible.

Once an order has entered fulfillment or been transferred to a carrier, changes may no longer be possible.

6. Delivery Delays

Delivery may be delayed by:

Severe weather;
Carrier congestion;
Holidays;
Transportation interruptions;
Incorrect addresses;
Regional service disruptions;
Technical problems;
Events outside our reasonable control.

A delayed tracking update does not necessarily mean that a package has been lost.

7. Missing Packages

If tracking indicates that a package has been delivered but cannot be located, customers should first check common delivery locations, mailrooms, building reception areas, household members, neighbors, and any delivery notes provided by the carrier.

If the package remains unavailable, contact us with the order and tracking information.

8. Damaged Merchandise

If clothing arrives visibly damaged, customers should photograph the packaging and merchandise before washing or wearing the item.

A shipping-related damage claim should generally be reported within 7 calendar days after delivery.

9. Incorrect Merchandise

If the customer receives a different product from the one ordered, please contact us before washing or wearing the merchandise.

Provide the order number, description of the discrepancy, and photographs when helpful.

10. Returned Packages

A shipment may be returned to the sender because of an incorrect address, incomplete address, failed delivery attempts, refusal, or other delivery circumstances.

If a package is returned to Nova Drape Hub, we may contact the customer regarding available options.

Additional shipping charges may apply when a replacement shipment is requested because the original delivery problem resulted from incorrect or incomplete customer-provided information.