Refund policy

At Nova Drape Hub, operated by KMOBILIA, LLC, we understand that children's clothing is purchased with particular attention to comfort, sizing, appearance, cleanliness, and everyday practicality. Pajamas and children's bottoms may be selected for bedtime, lounging, seasonal wear, travel, family occasions, or everyday use, and customers reasonably expect merchandise to arrive clean, complete, and in the condition represented at the time of purchase.

This Return and Refund Policy explains the conditions under which eligible purchases may be returned and how refunds, exchanges, damaged-item claims, and other post-purchase matters are handled.

1. Return Period

As a proposed standard store policy, eligible merchandise may be returned within 30 calendar days from the date the order is delivered.

The return period applies to eligible merchandise that remains in appropriate condition for resale.

Customers should inspect clothing promptly after delivery and before washing, wearing, altering, or otherwise using the merchandise.

2. General Return Conditions

For a return to be considered eligible, the merchandise should generally:

Be unworn;
Be unwashed;
Be free from stains, makeup, food, detergent, perfume, smoke, pet hair, or unusual odors;
Remain in substantially original condition;
Retain original tags or labels where reasonably available;
Not have been altered, repaired, embroidered, dyed, cut, stretched, or otherwise modified;
Include applicable original packaging or accessories where reasonably available.

Because pajamas and children's bottoms are garments intended to be worn close to the body, cleanliness and hygiene are especially important when determining whether a returned item remains suitable for resale.

3. Children's Pajamas

Pajamas should be inspected before being worn or washed.

A customer who wishes to return pajamas should avoid:

Washing the garment;
Removing permanent labels;
Applying fabric softener or other treatment;
Altering hems or waistbands;
Adding names or embroidery;
Wearing the garment for an extended period;
Exposing it to food, cosmetics, pets, smoke, or other substances.

Normal packaging creases or temporary wrinkles resulting from shipment do not necessarily constitute a product defect.

4. Girls' Bottoms

For children's pants, shorts, skirts, leggings, lounge bottoms, or other lower-body garments offered through Nova Drape Hub, customers should confirm the available size information before purchase.

A sizing preference by itself does not necessarily constitute a manufacturing defect.

If a garment does not fit as expected but remains completely unworn, unwashed, and otherwise eligible, it may qualify for a standard return under this policy.

5. Incorrect Size Selection

Customers are responsible for reviewing available size charts, measurements, product descriptions, and other sizing information before ordering.

Where sizing information is provided, measurements should be treated as a purchasing reference rather than a guarantee that a garment will fit every child identically.

An item that was ordered in the wrong size may be returned if it meets the standard return requirements.

6. Damaged, Defective, or Incorrect Merchandise

If an item arrives damaged, materially defective, or different from the item ordered, please contact us at [email protected] within 7 calendar days after delivery.

Please provide:

Order number;
Customer name;
Product name;
Description of the issue;
Photographs showing the affected area;
Photographs of the shipping package when relevant.

For example, a missing garment, substantial tear present upon arrival, materially incorrect item, or significant manufacturing issue may be reviewed as a product problem.

Do not wash, alter, repair, or extensively wear an item before contacting us about a suspected defect.

7. What Is Generally Not Considered a Defect

The following circumstances may not, by themselves, constitute a defect:

Minor packaging wrinkles;
Slight variations in color caused by different screens or lighting;
Minor differences between production batches;
Normal fabric characteristics;
Damage caused after delivery;
Shrinkage resulting from washing contrary to care instructions;
Damage caused by improper laundering;
Damage caused by excessive pulling, snagging, or rough handling;
Ordinary wear and tear;
An item being unsuitable because the customer selected an incorrect size.

8. Hygiene and Used Garments

For hygiene and resale reasons, Nova Drape Hub may refuse returns of garments that have been worn or washed.

This is particularly important for pajamas and lower-body garments.

If an item has been worn and then returned, the company may determine that it is no longer eligible for a standard preference-based refund.

Nothing in this section is intended to restrict a remedy that cannot legally be excluded for defective or otherwise legally protected merchandise.

9. Return Authorization

Customers should contact [email protected] before mailing a return.

Please do not independently send merchandise to an address obtained from an old transaction, shipping label, carrier database, or third-party source unless the company has confirmed that address for the particular return.

The current business and return address is:

KMOBILIA, LLC
9216 LAKE FISCHER BLVD
GOTHA, FL 34734
United States

Additional return instructions may be provided depending on the reason for the return.

10. Return Shipping Costs

For a customer-requested return based solely on preference, sizing choice, change of mind, or similar reasons, the customer may be responsible for the cost of returning the merchandise unless otherwise required by applicable law or agreed by Nova Drape Hub.

If merchandise is determined to have arrived defective, damaged, or materially incorrect, Nova Drape Hub may provide an appropriate remedy based on the circumstances.

11. Refunds

Once an eligible return is received, it may be inspected before a refund is approved.

Approved refunds will generally be issued to the original payment method.

As a proposed processing timeframe, please allow approximately 5–10 business days after return approval for internal refund processing. Financial institutions and payment providers may require additional time before the refunded amount becomes visible in the customer's account.

12. Exchanges

Exchanges may be considered when inventory is available.

For example, if an unworn pair of children's bottoms was ordered in the wrong size, an exchange may be possible where the requested replacement size remains available.

An exchange is not guaranteed where inventory is unavailable.

13. Order Cancellation

Customers who need to cancel an order should contact us as quickly as possible.

A cancellation request received before fulfillment may be considered when operationally feasible.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible, in which case the customer may need to follow the return procedure.

14. Returned-to-Sender Packages

If a shipment is returned because of an incomplete or incorrect address, repeated delivery failure, refusal of delivery, or another customer-related circumstance, Nova Drape Hub may contact the customer concerning available options.

Additional shipping charges may apply to a requested replacement shipment.

15. Legal Rights

This Return and Refund Policy describes Nova Drape Hub's voluntary commercial return procedures.

It does not waive, eliminate, or restrict any consumer right, warranty, remedy, or protection that applicable federal or Florida law does not permit a business to waive.